Company Terms and Conditions 

1. Who We Are

S. T. International Tourist Agency LLP trading as STITA Tours and Pathfinders ("we", "us", "our"), is a UK based tour operator specialising in escorted tours and tailor made tour programmes for private groups and independent travellers (FITs).

Registered address:

STITA House, 11 Trinity Lane, Cheltenham GL52 2ND

IATA: 91264541

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2. Your Contract With Us

A contract is formed when we issue a written booking confirmation, usually by email.

The person making the booking ("the lead name") confirms they are authorised to accept these Terms and Conditions on behalf of all persons named on the booking.

Where your arrangements include two or more travel services (for example accommodation and transport), your booking will usually be classed as a Package under the Package Travel and Linked Travel Arrangements Regulations 2018 (PTRs).

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3. Your Responsibility for Information

You are responsible for ensuring that:

• Passenger names exactly match passports

• Contact details are accurate

• Any medical conditions, mobility needs, or special requirements are declared at the time of booking

Incorrect or late information may result in additional charges or inability to travel.

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4. Prices and Inclusions

Your confirmed price includes the services described in your itinerary or booking confirmation.

Prices are based on:

• Supplier costs

• Taxes and charges

• Exchange rates at the date of confirmation

For FIT and tailor made bookings, inclusions may vary according to the agreed programme.

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5. Payments

Unless otherwise stated:

• Deposit: payable at the time of booking (amount shown on confirmation)

• Final balance: payable no later than 60 days before departure

If payment is not received by the due date, we reserve the right to cancel your booking.

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6. Price Changes After Booking

We may change the price after confirmation only if the change is a direct result of:

• Changes in transport fuel costs

• Changes in taxes or fees imposed by third parties

• Changes in exchange rates

Any increase will be notified no later than 20 days before departure.

If the increase exceeds 8% of the total tour price, you may cancel the booking without charge and receive a full refund.

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7. Changes Requested by You

If you request changes after booking:

• We will try to accommodate them where possible

• Changes are subject to availability

• Administrative and supplier charges may apply once the final itinerary has been agreed between both parties and will depend on the request(s).

Name changes may be treated as cancellation and rebooking, depending on supplier conditions.

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8. Cancellations by You

You may cancel your booking at any time by written notice (email accepted).

Cancellation charges apply based on the date we receive your notice and reflect costs incurred.

Indicative scale (unless otherwise stated):

• More than 120 days before departure: loss of deposit

• 120 - 61 days: 30% of total price

• 60 - 31 days: 50% of total price

• 30 days or less: 100% of total price

We strongly recommend comprehensive travel / cancellation insurance.

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9. Minimum Numbers (Group Tours)

Some escorted group tours require a minimum number of participants.

If this is not reached, we may:

• Offer an alternative arrangement. Requote.

You will be advised as soon as reasonably possible.

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10. Changes or Cancellation by Us

Most changes are minor. Occasionally, a significant change may be required due to circumstances beyond our control:

If this happens, you may:

• Accept the change

• Accept an alternative (if offered)

• Cancel with a full refund

We will not cancel a tour within 28 days of departure except for non payment or unavoidable and extraordinary circumstances.

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11. Unavoidable and Extraordinary Circumstances (Force Majeure)

We are not liable for failure to perform or improper performance resulting from events beyond our control, including (but not limited to):

• Natural disasters

• War, terrorism, or civil unrest

• Epidemics or pandemics

• Government action or travel restrictions

• Industrial disputes or transport disruption

Supplier terms will apply in such cases.

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12. Accommodation, Transport and Standards

Accommodation standards follow local classifications, not UK star ratings.

Please note:

• Single rooms may be smaller

• Historic properties may have limited accessibility and not provide air conditioning

• Special requests cannot be guaranteed unless confirmed in writing

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13. Mobility and Accessibility

Our tours are designed for mobile and independent travellers.

Guests must be able to:

• Board and alight coaches without assistance

• Walk reasonable distances, often on uneven terrain

• Manage steps and staircases

Mobility scooters and non folding wheelchairs cannot usually be accommodated.

If assistance is required, you must travel with a capable companion.

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14. Passports, Visas, Health and Travel 

You are responsible for ensuring that:

• You hold a valid passport

• You obtain any required visas

• You meet health and entry requirements

We cannot accept responsibility if travel is denied due to documentation issues.

You are responsible for reviewing up-to-date travel advice issued by the UK Foreign, Commonwealth & Development Office (FCDO) prior to and during travel - https://www.gov.uk/foreign-travel-advice  

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15. Travel Insurance

We strongly recommend comprehensive travel insurance covering:

• Cancellation and curtailment

• Medical expenses

• Personal belongings

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16. Behaviour

If a traveller's behaviour is disruptive, unsafe, or distressing to others, we reserve the right to terminate their participation without refund.

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17. Complaints

Any issues should be reported immediately to the tour manager or local representative.

If unresolved, written complaints must be submitted within 28 days of return.

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18. Our Responsibility

We are responsible for providing the services included in your booking with reasonable skill and care.

We are not liable for:

• Acts of third parties unconnected with the provision of services

• Events we could not foresee or prevent

• Losses not directly attributable to us

Our liability is limited in accordance with the Package Travel Regulations.

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19. Financial Protection

Where your booking constitutes a Package, financial protection is provided in accordance with UK law, ensuring refunds and repatriation in the event of our insolvency.

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20. Data Protection

We process personal data in accordance with UK GDPR. Full details are available in our Privacy Policy.

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21. Governing Law and Dispute Resolution

This contract is governed by the laws of England and Wales.

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22. Acceptance

By booking with S.T International Tourist Agency LLP trading as STITA Tours and Pathfinders, you confirm that you have read, understood, and accepted these Terms and Conditions.